Equipment Service and Support

Please feel free to contact Millrock Technology at 845-339-5700 or service@millrocktech.com to find out which service plan is best for your needs.

Where Service is our priority!

Our service team's goal is to keep your unit up and running 24/7.

Freeze Drying is the only thing we do. Our people have deep knowledge of the product and operation of freeze drying equipment. When you call Millrock you speak to someone who has experience building and operating the equipment, so they can quickly answer your questions, saving you time. Other companies have geographically separated their sales and service centers and require their employees to sell and support multiple product lines, which greatly diminishes their ability to provide answers. We pride ourselves in our responsiveness and product knowledge.

You can call us seven days a week.

We offer:

  • Service on demand
  • Remote Support
  • Periodic maintenance agreements
  • Service agreements
  • Equipment installation
  • In-House Service Training
  • Control System Upgrades
  • Service/Maintenance for Non-Millrock Freeze Dryers
  • Refurbushment/Component Upgrades for Non-Millrock Freeze Dryers

Customer Testimonials

After a thorough evaluation of lyophilizer manufacturers, Millrock was selected because their performance to cost ratio was significantly higher than their competition.  The build quality of the lyophilizer units are top notch and the internal components are laid out in a clean, easily accessible way which allows quick routine maintenance checks to be performed. We have both REVO and Lab series dryers in our facility and have been completely satisfied with both units.  Upgrades and infrequent maintenance issues have been taken care of quickly at very reasonable cost with minimal downtime.

Millrock Technologies service and after-sale support are both among the best of any lab equipment supplier that we have worked with.  When calling, I typically recognize the voice of the person on the other end which makes it easy to form a working relationship. In addition, the Millrock staff is very knowledgeable about their products and available options during the ordering process.  In summary, Millrock is a well run outfit that makes excellent products that I would recommend to anyone working in the lyophilization field.

Brian Thome Ph.D.
Research Scientist, Drug Product Development
NexBio, Inc.