Equipment Service and Support

Please feel free to contact Millrock Technology at 845-339-5700 or service@millrocktech.com to find out which service plan is best for your needs

Where Service is our priority!

Our service team’s goal is to keep your unit up and running 24/7.

Freeze Drying is the only thing we do. Our people have deep knowledge of the product and operation of freeze drying equipment. When you call Millrock you speak to someone who has experience building and operating the equipment, so they can quickly answer your questions, saving you time. Other companies have geographically separated their sales and service centers and require their employees to sell and support multiple product lines, which greatly diminishes their ability to provide answers. We pride ourselves in our responsiveness and product knowledge.

You can call us seven days a week.

We offer:

  • Service on demand
  • Remote Support
  • Periodic maintenance agreements
  • Service agreements
  • Equipment installation
  • In-House Service Training
  • Control System Upgrades
  • Service/Maintenance for Non-Millrock Freeze Dryers
  • Refurbushment/Component Upgrades for Non-Millrock Freeze Dryers

  • Customer Testimonials

    We have had our Millrock Lyo for 4 years now and it continues to work great. We do a lot of development work along with some production work in the Lyo. The software for the unit has turned out to be better than I thought it would be. We have several different people who can program and operate the Lyo without any problems and their results can be reproduced by other operators. Working with Millrock has been great, when ever we have had any questions someone has gotten back to us right away with the answer. If you ever need a reference for your Lyo’s please feel free to give them my name and number.

    Mike Gehrmann
    Facility Manager / Process Development Scientist
    EMD Chemicals